IT Infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practice for IT Service management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books. Although the UK Government created the ITIL, it is rapidly being adopted across the world as the standard for best practice in the provision of IT Service. Although the ITIL covers a number of areas, its main focus is on IT Service Management (ITSM). ITIL provides the foundation for quality IT service management. The widespread adoption of the ITIL guidance has encouraged organizations worldwide, both commercial and non-proprietary, to develop supporting products as part of a shared 'ITIL Philosophy'. IB-Learning is proud to be able to offer our clients education services on such a critical topic. Through our partnership with triOS Training Centres, your organization can benefit from the accumulation of knowledge on topics such as; Configuration Management, Problem Management, Change Management, Help Desk, Service Level Management, Capacity Planning, Cost Management for IT Services, and more.